Des Moines Concrete Contractor | Residential & Commercial Flatwork – Colin Concrete Des Moines

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Privacy Policy

🧱 PRIVACY POLICY

Last Updated: 2025

Colin Concrete Des Moines (“we,” “us,” “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website

  • Submit a form

  • Request an estimate

  • Schedule an appointment

  • Approve an estimate or invoice

  • Communicate with us

  • Receive automated text messages or emails

By using our website, services, or providing your information, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Home or job site address

  • Project details

  • Photos or descriptions submitted

  • Appointment times

  • Invoice or payment information (processed securely through Stripe)

B. Automatically Collected Information

Our website and CRM systems may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

  • Form submission history

  • Appointment activity

C. Communications

We store:

  • Emails

  • SMS messages

  • Phone call logs

  • Voicemails

  • Automated system messages

  • Estimate approvals

  • Project-related conversations

 

2. How We Use Your Information

We use your information to:

A. Provide and Improve Our Services

  • Prepare and deliver concrete project estimates

  • Schedule on-site appointments

  • Manage projects and crews

  • Communicate updates

  • Process payments

  • Deliver invoices

  • Improve our services and website

B. Send Automated Messages (Consent-Based)

By submitting your information, you consent to receiving:

  • Appointment confirmations

  • Estimate reminders

  • Proposal follow-ups

  • Payment reminders

  • Project updates

  • Review requests

  • Customer service messages

  • Safety or preparation instructions

These may be delivered through:

✔ SMS/Text messages
✔ Email
✔ Automated voice alerts
✔ CRM-based notifications

You may opt out at any time.

 

3. SMS/Text Message Disclosure (TCPA Compliance)

By submitting your phone number, you agree that:

  • You may receive automated texts for service-related purposes

  • Message frequency may vary

  • Message and data rates may apply

  • You can opt-out at any time by replying STOP

  • Consent is not a condition of purchase

This is required for compliance with TCPA (Telephone Consumer Protection Act).

 

4. Email Communication Disclosure (CAN-SPAM Compliance)

By providing your email, you agree that we may send:

  • Appointment confirmations

  • Estimate and proposal messages

  • Invoices and payment updates

  • Customer service messages

  • Review requests

Each email includes an unsubscribe link.

 

5. Payment Information Security

Payments are processed securely through Stripe or quickbooks, PCI-DSS compliant payment processors.
We do not store your full payment details on our servers.

We may store:

  • Invoice totals

  • Payment status (paid/unpaid)

  • Transaction IDs

  • Payment method type (card, ACH)

 

6. Sharing Your Information

We do not sell your information.
We may share data only with:

  • Service providers (ex: Stripe, Google, GoHighLevel CRM)

  • Scheduling systems

  • Project management tools

  • Compliance or legal authorities when required

All data is used solely to operate and improve our services.

 

7. Data Storage & Protection

We use secure systems (including SSL encryption, password protection, and cloud-based backups) to safeguard your information.

We retain data for:

  • Legal compliance

  • Warranty purposes

  • Accounting and tax documentation

  • Project history

  • Service quality improvement

 

8. Your Rights

You may request at any time:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data

  • Opt-out from automated messaging

  • Limitations on how your data is used

Requests can be sent to:
📧 [Info@colinconcretedesmoines.com]

 

9. Opt-Out Options

Text Messages

Reply STOP to unsubscribe from automated SMS.

Emails

Click Unsubscribe at the bottom of any email.

Phone Calls / Notifications

Contact us directly to update your preferences.

 

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for privacy practices or content of external sites.

 

11. Children’s Privacy

Our services are not intended for children under the age of 13.
We do not knowingly collect information from children.

 

12. Changes to This Privacy Policy

We may update this policy from time to time.
The “Last Updated” date will reflect changes.

 

13. Contact Information

Colin Concrete Des Moines
📍 Des Moines, Iowa
📞 [515-500-5890]
📧 [Info@colinconcretedesmoines.com]
🌐 www.colinconcretedesmoines.com